Privacy Policy
Effective Date: November 30, 2023
Business: Premier Floor Cleaning LLC
Website: https://premierfloorcleaning.com
Contact Email: info@premierfloorcleaning.com
Phone: 626-790-0021
1. Introduction
Premier Floor Cleaning LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, scheduling a cleaning service, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Property or service address
Information you submit through contact forms, estimate requests, or scheduling inquiries
Details about the cleaning services you are interested in
Communication Information
If you contact us by phone, email, or text message, we may retain relevant communications and contact details to respond to your inquiry, coordinate appointments, provide estimates, and manage our customer relationships.
Website Usage Information
Our website or third-party website tools may collect technical information, such as your IP address, browser type, device information, pages visited, and interactions with our website. Cookies, analytics tools, or similar technologies may be used if enabled on our website.
3. How We Use Your Information
We may use your information to:
Respond to questions and requests for free estimates.
Schedule, confirm, and manage cleaning appointments.
Provide carpet cleaning and other floor-cleaning services.
Send service updates, appointment reminders, and customer support messages.
Send promotional messages when permitted by applicable law and when appropriate consent has been obtained.
Improve our website, services, and customer experience.
Maintain business records and comply with legal obligations.
Protect our business, customers, and website from fraud or misuse.
4. Text Messages and SMS Communications
If you provide your phone number and consent to receive text messages, Premier Floor Cleaning LLC may send you messages related to your inquiry, estimates, appointment scheduling, appointment reminders, service updates, or promotions, depending on the consent you provide.
SMS consent is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at 626-771-8596 or info@premierfloorcleaning.com.
We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers that help us deliver messages or operate our business, subject to appropriate restrictions. Text messaging opt-in data and consent will not be shared with third parties for their own marketing purposes.
5. How We Share Information
We do not sell your personal information for money. We may disclose information when reasonably necessary to:
Service providers who support our website, appointment scheduling, customer communications, payment processing, or business operations.
Professional advisers, insurers, or other parties when needed for legitimate business purposes.
Government agencies, regulators, or law enforcement when required by law.
Other parties when necessary to protect our rights, safety, property, or customers.
Service providers may use information only as permitted by their agreements with us and applicable law.
6. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance. Third-party services may also use these technologies where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by law, we will provide applicable consent and privacy choices.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with applicable legal requirements.
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses or disclosures.
California residents may have additional rights under applicable California privacy laws. These rights may be subject to legal exceptions and depend on whether those laws apply to our business.
To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party tools. We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies.
10. Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:
Premier Floor Cleaning LLC
Sierra Madre, California
Phone: 626-790-0021
Email: info@premierfloorcleaning.com
Website: https://premierfloorcleaning.com