Effective Date: Nov 30, 2023
Business: Premier Floor Cleaning LLC
Website: https://premierfloorcleaning.com
Phone: 626-790-0021
Email: info@premierfloorcleaning.com

1. Acceptance of Terms

Welcome to Premier Floor Cleaning LLC. These Terms and Conditions govern your use of our website and your requests for or purchase of our cleaning services.

By accessing our website, submitting a service request, accepting a quote, or scheduling a service, you agree to these Terms and Conditions as applicable to your interaction with us.

If you do not agree with these terms, please discontinue use of our website.

2. Our Services

Premier Floor Cleaning LLC provides residential and commercial cleaning services, which may include:

• Carpet cleaning, including low-moisture carpet cleaning.

• Upholstery cleaning, where offered.

• Tile and grout cleaning.

• Hardwood floor cleaning.

• Vinyl, luxury vinyl plank (LVP), luxury vinyl tile (LVT), and vinyl composition tile (VCT) cleaning.

The services available for a particular property will depend on the flooring material, its condition, accessibility, and our assessment of the work required.

3. Estimates and Quotes

We may provide estimates based on information you submit, measurements, photographs, a property walkthrough, or other details about the requested service.

Unless expressly stated otherwise, an estimate is not a guaranteed final price. The final cost may change if the actual service area, flooring condition, requested work, or site conditions differ from the information originally provided.

We will communicate any material price changes and obtain your approval before proceeding with additional work.

4. Scheduling and Appointments

Appointments are subject to availability and confirmation.

We ask customers to provide accurate contact information and notify us as soon as possible of scheduling changes. We may need to reschedule an appointment due to unforeseen circumstances, equipment issues, unsafe conditions, or other circumstances beyond our reasonable control. We will make reasonable efforts to notify affected customers and arrange another appointment.

Any applicable cancellation or missed-appointment fees must be disclosed and agreed upon before they are charged.

5. Customer Responsibilities

Before our arrival, customers agree to:

• Provide accurate information about the property, flooring materials, and areas requiring service.

• Provide safe and reasonable access to the work area.

• Identify known damage, loose flooring, unusual stains, previous treatments, or other conditions that may affect cleaning results.

• Remove small personal items and valuables from the areas being cleaned.

• Secure pets and keep children and other occupants away from equipment and active work areas.

• Arrange for any necessary parking, entry instructions, or building access.

Furniture moving, heavy-item handling, and the removal of particularly fragile or valuable items are not included unless specifically agreed upon in advance.

6. Cleaning Results and Limitations

We use appropriate cleaning methods based on the service requested, flooring type, and observed conditions. However, cleaning results can vary.

We cannot guarantee the complete removal of every stain, odor, discoloration, or embedded contaminant. Results may be affected by factors including:

• The age, type, and severity of stains.

• Previous cleaning products or treatments.

• Wear, fading, discoloration, or permanent damage.

• Carpet fiber type, flooring material, and manufacturer restrictions.

• Pet accidents, spills, and substances that have penetrated beneath the visible surface.

Cleaning improves appearance and removes soil where reasonably achievable, but it cannot restore every surface to its original condition.

7. Low-Moisture Carpet Cleaning and Drying

Our low-moisture carpet cleaning methods are designed to use less water than many traditional extraction methods and may reduce drying time and disruption.

Actual drying times vary according to carpet construction, humidity, temperature, ventilation, soil levels, and the cleaning method used. Any drying time communicated in an estimate or marketing material is an expectation rather than a guarantee unless expressly agreed otherwise in writing.

Customers should follow any care instructions provided after service and avoid unnecessary foot traffic until the carpet is sufficiently dry.

8. Pre-Existing Conditions and Damage

Customers should notify us of known damage or concerns before cleaning begins.

We are not responsible for pre-existing damage, normal wear and tear, deterioration, defects, or conditions that are not caused by our negligence or failure to perform the agreed services with reasonable care.

Cleaning may reveal damage, discoloration, loose seams, worn fibers, or other conditions that were concealed by soil before service. Certain materials may also react unpredictably to cleaning despite reasonable precautions.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

9. Payment Terms

Pricing, deposits, payment methods, and payment deadlines will be communicated when the service is quoted or scheduled.

Unless otherwise agreed in writing, payment is due upon completion of the service. Commercial accounts may be subject to separate written payment terms.

Any additional services or charges must be communicated and approved before the additional work is performed.

10. Cancellations and Rescheduling

Please contact us as soon as possible if you need to cancel or reschedule an appointment.

Any cancellation fees, deposit policies, or other appointment-related charges will be communicated before booking and applied in accordance with applicable law.

We reserve the right to decline or postpone service if the work area is inaccessible or presents unsafe conditions.

11. Website Information and Acceptable Use

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website content, descriptions, pricing, availability, or other information will always be complete, accurate, or up to date.

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, or submit false, misleading, or unlawful information through our forms.

Website content is provided for general informational purposes and does not replace a written quote or specific agreement for services.

12. Text Messages and Electronic Communications

If you provide your contact information, we may contact you to respond to inquiries, provide estimates, schedule appointments, and communicate about services.

Promotional text messages will be sent only where permitted by applicable law and based on the required consent.

Where you have consented to receive SMS messages, message frequency may vary, and message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

Consent to receive marketing text messages is not a condition of purchasing services. See our Privacy Policy for additional information about how we handle personal information and mobile messaging data.

13. Limitation of Liability

To the extent permitted by applicable law, Premier Floor Cleaning LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, gross negligence where such limitation is prohibited, or any other liability that cannot legally be excluded or limited.

Nothing in these terms limits any consumer rights or remedies available under applicable law.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your material breach of these Terms and Conditions, unlawful conduct, or misuse of our website, except to the extent caused by our own negligence, misconduct, or other acts for which we are legally responsible.

15. Privacy

Your use of our website and submission of personal information are also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, retain, and disclose personal information.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised effective date.

Changes will apply prospectively to the extent permitted by law. Any separately agreed service terms will continue to govern the relevant transaction unless otherwise agreed or legally required.

17. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable consumer protections and other mandatory legal requirements.

18. Contact Information

If you have questions about these Terms and Conditions, please contact:

Premier Floor Cleaning LLC
Sierra Madre, California
Phone: 626-790-0021
Email: info@premierfloorcleaning.com
Website: https://premierfloorcleaning.com